Privacy Policy

Introduction

Postral Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website at postral.ai (the "Site").

Information We Collect

Information You Provide

When you submit our contact form, we collect:

• Name
• Work email address
• Phone number
• DOT (Department of Transportation) number
• Company name

Automatically Collected Information

We automatically collect certain information when you visit our Site:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website

Cookies

We use essential cookies to ensure the proper functioning of our Site. These cookies are necessary for the Site to operate and cannot be disabled. We also use analytics cookies to understand how visitors interact with our Site.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Contact you about our commercial insurance services
• Verify your DOT number and assess your insurance needs
• Send you information about our products and services (with your consent)
• Improve our Site and services
• Comply with legal obligations
• Detect and prevent fraud

Data Storage and Security

Your information is stored securely using Google Cloud Platform's Firebase and Firestore services, which are compliant with industry-standard security practices including SOC 2, ISO 27001, and other certifications.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

SMS Messaging

By engaging with Postral, you consent to receive SMS messages regarding insurance quotes. Message frequency varies. Message and data rates may apply.

Reply STOP to any message to opt out at any time. Reply HELP for assistance.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. All categories of data collected exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our Site and providing services (e.g., Google Firebase, email service providers)
• Insurance Partners: Licensed insurance carriers and brokers to provide you with insurance quotes and coverage
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at privacy@postral.ai.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Typically, we retain contact form submissions for up to 7 years for business and legal compliance purposes.

Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your personal data.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: